Frequently Asked Questions
Orders & Product Information
Placing an Order
Ø Using drop down, you can choose to search for products or brands. You can also use the search magnifying icon in the top right-hand corner to enter the name or item#.
Ø Each item will display an image along with pricing and in-stock qty available. Choose the qty and the item will update in your cart.
Ø Continue to select all items you wish to order
Ø View Cart - click the purse icon in top right corner.
Ø Checkout – Click Checkout
Ø Ship To: ship location will default to your primary address.
Ø Shipping Method – choose your preferred ship method and add a requested start ship date.
Ø Credit Card Orders – enter card information and billing address.
Ø Terms Accounts – actual payment due date will be indicated at the time of invoicing once order ships. Any questions, please go to Resources and choose Contact Us.
Ø PO Info - you can add a PO# for reference
Ø Click Pay Now
Placing A Drop Ship Order
Ø Ship to – use drop down and click add another address, fill out and save.
Ø Drop Ship Fee - a $7.50 Flat Drop Ship Fee will be added to each shipping option
Ø Click Confirm Order
View Orders/Tracking
Ø Click Profile Icon in upper right-hand corner
Ø View all orders - Click on the individual order for status, including tracking
Ø You will also receive email confirmation of the order.
Cancel my order
Ø Note - You can only cancel an order before you complete it or have saved it and not fully completed it by removing items in your cart.
Ø For orders completed, you must contact customer service asap before it goes to the warehouse
Ø Go to Resources and choose Contact Us
Item Info - inventory, price and specifications
Ø Select an item and it will show pricing and current in-stock.
Ø Clicking on the item image will open a new screen with all information about this item, including description, weights, and sizes, etc.
Account Information
Validate or change my account information.
Ø Click on Profile Icon in upper right corner
Ø Choose Profile to View your account information
Ø Any updates required will need to be communicated to your sales rep or customer service.
Add my company credit card on my account.
Ø When checking out, you may add a credit card. This is required for customers who have credit card accounts.
Ø The system allows you to save the credit card for future orders.
Change my password
Ø This new system does not use passwords.
Ø Once you sign in for the first time, it will save your information.
Get back to the Home Screen.
Ø Click the Lenox icon at the top left corner of the screen
Sign Out.
Ø Profile Icon - you can choose to sign out here.
Customer Service
How do I contact Customer Service Rep?
Ø Go to Resources and choose Contact Us
Request Copy of an Invoice
Ø Go to Resources and choose Contact Us
Backorder Inquiry
Ø Go to Resources and choose Contact Us
Cancel an Order
Ø Go to Resources and choose Contact Us
Place a breakage claim
Ø For damages shortages or defects, please contact customer service on the contact us drop down menu. Be sure to have order information.
Request a Return Authorization
Ø Must be pre-approved with customer service or sales representative.